Delta is introducing complimentary meals on some of its longest domestic flights, including transcontinental routes between New York’s JFK and Los Angeles/San Francisco. The airline will be the only U.S. carrier to offer complimentary fresh meals from nose to tail on select coast-to-coast routes.
Beginning March 1, Delta will offer complimentary meals in the Main Cabin on flights between JFK and LAX/SFO. On April 24, the airline will expand complimentary meals to 10 other major domestic markets from Seattle, New York, Boston and Washington, D.C. including BOS-SFO, BOS-LAX, BOS-SEA, DCA-LAX, JFK-PDX, JFK-SAN, JFK-SEA, SEA-FLL, SEA-MCO and SEA-RDU.
The enhancement is part of Delta’s ongoing multi-million dollar investment in the on-board customer experience that includes upgraded Main Cabin snacks, enhanced blankets, refreshed Flight Fuel food-for-purchase options and free in-flight entertainment. Main Cabin customers on long-haul international flights are also treated to complimentary beer, wine and spirits and sleep kits.
Delta’s new meal program will feature a variety of options for customers depending on the time of day of their flight. In the morning, customers will have the option to choose between a Honey Maple Breakfast Sandwich, Luvo Breakfast Medley or fruit and cheese plate. During the day, customers will be able to select from a Mesquite-Smoked Turkey Combo, Luvo Mediterranean Whole Grain Veggie Wrap, or fruit and cheese plate. For overnight flights, customers will be offered a breakfast bar during the pre-arrival beverage service.
Following the March 1 launch on routes between JFK and LAX/SFO, the menus on all 12 routes will be refreshed often to support the airline’s focus on offering innovative, seasonal and locally-sourced food and beverages.
This enhancement comes on the heels of a test conducted late last year, where the airline closely monitored customer satisfaction scores to determine the impact on the in-flight experience and saw a significant increase as a result of the test.
In addition to the Main Cabin meal service, customers seated in Delta Comfort+ will enjoy a pre-arrival snack basket, which will be included on all 12 routes, and and complimentary beer, wine and spirits for customers 21+. Additionally, a mid-service Greek frozen yogurt bar will be offered in Delta Comfort+ on flights from JFK to/from LAX and SFO.