Delta has unveiled updates to its Operational Performance Commitment (OPC) following feedback from corporate customers. Delta’s OPC now includes on-time performance using the A0 metric instead of the A14 metric and has also been expanded to now include more than 2,000 corporate accounts.
A0 measures the percentage of flights arriving on or before the scheduled arrival time, while A14 measures the percentage of flights arriving within 14 minutes of scheduled arrival time, the DOT’s definition of on-time. Delta’s OPC compensates eligible corporate accounts if the airline’s operational reliability falls below its global U.S. competitors, American Airlines and United Airlines.
Throughout 2016, Delta met the OPC commitment by outpacing both American and United in the measured operational performance:
- Delta ranked number one in A0 and A14 on-time performance, as well as completion factor and we’re well on our way to the number one spot in baggage handling.
- Delta had fewer system-wide cancellations. In fact, for 241 days last year, Delta didn’t cancel a mainline flight anywhere in the world, beating an industry record we set during 2015 by 80 days.
The OPC was a first-of-its-kind program introduced in 2015, providing Delta’s eligible corporate customers with a pledge to deliver superior operations and putting money behind the airline’s performance. In 2016, the OPC was expanded to included international mainline and Delta Connection flights, as well as any delay or cancellation, including those caused by weather. Delta also included a baggage metric, an area where the airline already leads and only stands to improve upon thanks to the recent implementation of RFID baggage tracking technology.